TERMS & CONDITIONS

By reading this notice, you agree to be bound by the following terms and conditions. Please read them carefully. Your usage of this notice indicates your acceptance and understanding of these terms. If you purchase an item from Upmega Furniture (UPM), it signifies your acceptance of these terms.

1. DISCLAIMER FOR PRODUCTS SOLD

Except as expressly stated herein, Upmega Furniture (UPM) makes no representations or warranties, either express or implied, of any kind with respect to products sold. In no event shall Upmega Furniture (UPM), its directors, employees, or representatives be liable for direct, indirect, consequential, or punitive damages related to the products sold.

2. DELIVERY POLICY

2.1 General Terms

We are not liable for delays or failures due to circumstances beyond our control.

You must inform us of any changes to delivery instructions.

A signed acknowledgment confirms goods were received in good condition.

2.2 Unattended Deliveries

If you request unattended delivery, UPM is not responsible for subsequent loss, damage, or theft.

2.3 Postponements & Special Requirements

Notify the showroom at least 2 days in advance to reschedule.

Inform staff of special requirements (e.g., narrow entrances) at purchase. Deliveries beyond the entrance are at your risk.

For orders that have already started production, you cannot change the fabric type, colour, or type of sofa.

2.4 Delivery Timelines & Fees

Nairobi & Environs: Charged at KES 200 per seat (traffic dependent).

Outside Nairobi: Third-party transport at additional cost.

Extra charges apply for stairs, non-ground-level access, or late (<24 hours) changes. Pay directly to the driver.

3. PAYMENT METHODS

3.1 Accepted Methods

M-Pesa PayBill Only (no cash payments accepted). Full payment is required before and after delivery, as per agreement.

We reserve 10% of the total payment as a deposit to secure your order.

3.2 Address Verification

If billing/delivery addresses differ, provide proof of address.

4. REFUNDS & RETURNS

4.1 Faulty Items

Report within 24 hours for inspection. Replacement or credit voucher issued if unfixable. Excludes misuse/accidental damage.

4.3 Cancellations

Notify the store ≥3 working days before delivery.

10% deposit deduction; delivery fees non-refundable if attempted.

4.4 Refund Eligibility

Refunds/exchanges only for:

Faulty/non-replaceable items.

Wrongly described or non-matching samples.

5. WARRANTY POLICY

Our company offers a 1-year warranty on the following components:

Seat functionality

Framework

Reclining system

Fabric

Warranty Terms:

The warranty applies to defects in materials or workmanship under normal use.

Misuse, accidental damage, or unauthorized repairs void the warranty.

Warranty claims must be reported within 30 days of discovering the defect.

Proof of purchase is required for warranty service.

6. CUSTOMER DETAILS

Provide accurate delivery addresses and phone numbers. Note sales staff name and order date for reference.

7. OTHER POLICIES

Stock: Subject to availability.

Accessories: Not included unless specified.

Pricing: No further discounts on sale/clearance items.

8. CONTACT INFORMATION

For inquiries:

Phone: +254 113 555 342

Email: upmega@co.ke

Address: [insert UPM physical address]

Remedies offered do not affect statutory rights.

E&OE